
Support Specialist
4 days ago
Job Overview
We are seeking an experienced Workday Support Specialist to provide functional and technical support for our client's Workday platform.
This is a remote role supporting an Australian organization.
The ideal candidate will have strong hands-on knowledge of at least two Workday modules, experience supporting Workday integrations, and excellent analytical and troubleshooting skills.
- Manage day-to-day support requests, ensuring system stability and delivering continuous improvement initiatives across HR, Payroll, Finance, or other Workday modules in scope.
- Provide L2/L3 support for Workday users, ensuring timely resolution of incidents and service requests.
- Monitor, troubleshoot, and maintain Workday integrations and business processes.
- Partner with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
About the Role
This role involves:
- Managing day-to-day support requests, ensuring system stability and delivering continuous improvement initiatives.
- Providing L2/L3 support for Workday users, ensuring timely resolution of incidents and service requests.
- Monitoring, troubleshooting, and maintaining Workday integrations and business processes.
- Partnering with HR, Payroll, Finance, and IT teams to understand business requirements and provide Workday solutions.
What We're Looking For
We are looking for someone with:
- Strong hands-on knowledge of at least two Workday modules (e.g., HCM, Payroll, Recruiting, Finance, Absence, Time Tracking).
- Experience supporting Workday integrations (EIB, Core Connectors, Studio).
- Familiarity with Workday security, reporting, and calculated fields.
- Excellent analytical and troubleshooting skills with a customer service mindset.
Benefits
We offer a 100% remote role servicing a leading Australian organization, exposure to diverse Workday modules and projects, a collaborative and supportive virtual team environment, and the opportunity to influence ongoing enhancements and transformation initiatives.
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