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Desktop Support Specialist

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Desktop Support Specialist

We are seeking a skilled Desktop Support Specialist to provide top-notch technical support for desktops, laptops, and peripherals.

The ideal candidate will have strong hands-on experience with Outlook troubleshooting, proficiency in Windows OS configuration & installation, working knowledge of ticketing tools like ServiceNow, Remedy, or similar, and basic understanding of hardware and network troubleshooting.

This role requires excellent communication and interpersonal skills, as well as the ability to handle and prioritize multiple tasks.

Key Responsibilities:

  • Provide first-level technical support for desktops, laptops, and peripherals.
  • Troubleshoot and resolve issues related to Microsoft Outlook, including email configuration, sync issues, PST management, etc.
  • Install, configure, and maintain Windows OS and basic software applications.
  • Use ticketing tools to log, track, and close IT support tickets as per SLA.
  • Perform system upgrades, patches, and hardware/software installations.
  • Coordinate with other IT teams for escalations or network-related issues.
  • Maintain asset records and ensure proper documentation of support tasks.
  • Provide remote or onsite support to end-users across departments.

Requirements:

  • Strong hands-on experience with Outlook troubleshooting.
  • Proficiency in Windows OS configuration & installation.
  • Working knowledge of ticketing tools like ServiceNow, Remedy, or similar.
  • Basic understanding of hardware and network troubleshooting.
  • Good communication and interpersonal skills.
  • Ability to handle and prioritize multiple tasks.

Benefits:

  • Opportunity to work in a dynamic environment.
  • Chance to develop technical skills and expertise.
  • Collaborative team environment.