Customer Support Specialist

5 days ago

Kozhikode, Kerala, India beBeeSupport Full time ₹ 21,000 - ₹ 35,00,000
Job Opportunity: Customer Support Specialist

We are seeking a highly motivated and organized individual to join our team as a Candidate Support Specialist.

In this role, you will play a crucial part in managing candidate communications, verifying documentation, and ensuring that all candidate interactions are handled with professionalism and empathy.

You will be responsible for addressing inquiries and resolving issues via email or chat, reviewing candidate-provided documents for completeness and accuracy, and educating candidates on the documentation process.

To succeed in this role, you must have strong written and verbal communication skills, basic understanding of customer support and/or candidate management, ability to work independently and as part of a team, and strong organizational skills and attention to detail.

The ideal candidate will be a team player who is enthusiastic, eager to learn and grow, and comfortable with software tools. If you take initiative, communicate effectively, and excel at solving problems, we want to hear from you

  • Responsibilities:
  • Be a candidate champion, addressing inquiries and resolving issues via email or chat.
  • Review candidate-provided documents for completeness and accuracy, communicating clearly if additional information is required.
  • Educate candidates on the documentation process, providing guidance and support to ensure they understand the requirements.
  • Document candidate interactions and feedback to identify trends and areas for improvement in the candidate experience.
  • Collaborate with cross-functional teams to address candidate needs and enhance the overall experience.
  • Create and maintain support documentation to streamline common and recurring questions.
  • Assist Success Managers with tasks such as updating candidate information and informing internal teams of any escalated issues.
  • Handle level 1 escalations that require a solid understanding of our documentation and candidate support processes.

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