
Tech Support Specialist
2 days ago
Job Opportunity:
We are seeking a Tech Support Specialist to join our team.
The successful candidate will be the primary point of contact for customers on support issues and product queries, delivering timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. Additionally, they will contribute to the internal knowledge base.
This role involves collaborating with software developers and other technical members from the customer side, utilizing telephone, email, and chat services to resolve support incidents within target service level agreements.
Responsibilities include interacting with customers, documenting customer incidents with troubleshooting, root cause, and resolution information, following internal processes, policies, and guidelines on collaboration, escalation & communication, contributing to the internal and external knowledge base, and driving technical issues through to resolution.
Key Responsibilities:
- Resolve customer support incidents in a timely and professional manner
- Collaborate with cross-functional teams to ensure effective issue resolution
- Contribute to the development and maintenance of internal knowledge bases
- Develop and implement process improvements to enhance efficiency and quality
What We Offer:
- A dynamic work environment with opportunities for growth and development
- A competitive compensation package
- A comprehensive benefits program
- A recognition and rewards program
Requirements:
- Bachelor's degree in Computer Science or related field
- At least 2 years of experience in tech support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
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