Customer Experience Ambassador

3 weeks ago


Hyderabad, Telangana, India Talogy Full time

**Job Overview:**

Talogy is a pioneering force in the talent management industry, and we're seeking an exceptional Customer Experience Ambassador to join our team. As a key player in delivering outstanding client service, you'll be responsible for providing top-notch support to clients and colleagues alike.

**Key Responsibilities:**

  • Develop a deep understanding of Talogy's solutions and administrative platforms.
  • Respond promptly and professionally to client requests, ensuring satisfactory resolutions for all parties.
  • Support clients in implementing their assessment and development projects on Talogy platforms.
  • Provide friendly and professional assistance via live calls and emails, handling various scenarios such as issue resolution, general inquiries, and feedback.
  • Collaborate with cross-functional teams to implement fixes for client projects and provide feedback on support tickets.

**Requirements:**

  • Strong IT skills and the ability to quickly learn new systems and administrative portals.
  • Proficiency in Microsoft Office products, including Outlook, Excel, Word, and Teams.
  • Previous experience in a client/customer service environment is preferred.
  • Demonstrable evidence of effective collaboration, personal assignment management, and task-driven results.

**Compensation Package:**

Our estimated annual salary for this position is approximately $60,000, based on industry standards and location considerations.

**What We Offer:**

  • A dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
  • The chance to work with a talented team dedicated to excellence in the talent management industry.


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