Customer Experience Ambassador
3 weeks ago
**Job Overview:**
Talogy is a pioneering force in the talent management industry, and we're seeking an exceptional Customer Experience Ambassador to join our team. As a key player in delivering outstanding client service, you'll be responsible for providing top-notch support to clients and colleagues alike.
**Key Responsibilities:**
- Develop a deep understanding of Talogy's solutions and administrative platforms.
- Respond promptly and professionally to client requests, ensuring satisfactory resolutions for all parties.
- Support clients in implementing their assessment and development projects on Talogy platforms.
- Provide friendly and professional assistance via live calls and emails, handling various scenarios such as issue resolution, general inquiries, and feedback.
- Collaborate with cross-functional teams to implement fixes for client projects and provide feedback on support tickets.
**Requirements:**
- Strong IT skills and the ability to quickly learn new systems and administrative portals.
- Proficiency in Microsoft Office products, including Outlook, Excel, Word, and Teams.
- Previous experience in a client/customer service environment is preferred.
- Demonstrable evidence of effective collaboration, personal assignment management, and task-driven results.
**Compensation Package:**
Our estimated annual salary for this position is approximately $60,000, based on industry standards and location considerations.
**What We Offer:**
- A dynamic work environment with opportunities for growth and development.
- A comprehensive benefits package, including health insurance, retirement planning, and paid time off.
- The chance to work with a talented team dedicated to excellence in the talent management industry.
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