IT Infrastructure Asset Manager

1 week ago

Gurgaon, Haryana, India beBeeInfrastructure Full time ₹ 20,00,000 - ₹ 25,00,000
Job Overview
The Deputy Manager - IT Infra Asset plays a pivotal role in ensuring the optimal performance, security, and availability of the organization's IT infrastructure assets. This position involves a blend of technical expertise, asset management, vendor liaison, and user support.

Key Responsibilities:
- Assist in administering, maintaining, and monitoring all IT servers and related infrastructure components.
- Ensure all IT systems are maintained to a high standard, aiming for minimum downtime for both hardware and software.
- Maintain the network infrastructure, including wired and wireless networks, ensuring connectivity and performance.

Asset Management:
- Maintain comprehensive knowledge and accurate records of all IT infrastructure assets throughout their lifecycle.
- Utilize asset management tools and software to track, manage, and report on IT assets.
- Order necessary spares and replacements for IT hardware and software under direction of the IT Manager.

Office 365 Administration:
- Oversee the maintenance and administration of the Office 365 tenancy, including user accounts, groups, and Microsoft Teams.
- Manage day-to-day user requests related to Office 365, such as password changes, account resets, and access permissions.

Technical Support & Troubleshooting:
- Provide timely and effective resolution for day-to-day user IT requests and issues.
- Liaise directly with external suppliers and vendors to resolve hardware and software support issues efficiently.
- Install and maintain new software and hardware, collaborating with suppliers and contractors as required.

Security & Compliance:
- Ensure that all IT systems remain secure, adhering to established security protocols and best practices.
- Maintain strict confidentiality of passwords, access credentials, and sensitive IT information.

Vendor Management:
- Actively participate in vendor management, including liaising with suppliers for support, procurement, and service level agreement (SLA) adherence.
- Assist in negotiations with vendors for IT hardware, software, and services to ensure cost-effectiveness and quality.

Required Skills and Qualifications:
- Strong technical knowledge of IT infrastructure and systems, including servers, networking (LAN/WAN, Wi-Fi), and cloud services (e.g., Office 365).
- Demonstrable experience with IT asset management principles and tools.
- Proficiency in administering Microsoft Office 365 environments (User/Group/Teams management).
- Excellent organizational and analytical skills with meticulous attention to detail.
- Proven ability to manage multiple tasks and projects simultaneously in a fast-paced environment.
- Strong communication (written and verbal) and interpersonal skills, capable of effectively interacting with users, colleagues, and external vendors.
- Problem-solving aptitude with proactive approach to identifying and resolving IT issues.
- Knowledge of IT security best practices and data protection regulations.
- Experience with vendor management and negotiation processes.

Experience Required:
- Minimum of 7+ years of progressive experience in IT infrastructure management and asset administration.

Education:
- Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications (e.g., ITIL, Microsoft 365 Certified, CompTIA A+/Network+) are a plus

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