CRM Business Analyst

3 days ago

Pune, Maharashtra, India beBeeBusiness Full time US$ 75,000 - US$ 95,000
Business Analyst Job Description

 

We are seeking a highly motivated and detail-oriented Business Analyst to join our organization.

 

  • Work with cross-functional teams to understand business requirements and develop solutions that drive growth and efficiency.
  • Collaborate with IT teams to implement CRM solutions and ensure seamless integration with existing systems.
  • Analyze business processes and identify opportunities for improvement.
  • Develop and maintain relationships with key stakeholders to ensure successful project execution.

 

You will be responsible for:

Main Responsibilities:

  1. Understanding enterprise-wide CRM business processes and supporting continuous improvement and simplification of ENT CRM to improve adoption, compliance, and ROI across the enterprise.
  2. SUPPORTING ENT CRM IT cases, projects and initiatives that meet new and evolving business needs and corporate strategies.
  3. Performing user acceptance testing for ENT CRM releases in conjunction with ENT CRM IT development teams to ensure accuracy and adoption of user base.
  4. Acting as a liaison between IT, business representatives, business administrators, data administrators.
  5. Assisting with regular case review meetings with business administrators and IT to review and prioritize CRM IT cases.
  6. Following up with the business stakeholders as necessary to understand and communicate business requirements to IT.
  7. Working closely with Business Administrators to ensure they are trained and competent to support the business units with changes resulting from IT cases and projects pre and post go-live.
  8. Maintaining regular and timely communication between all internal and external stakeholders.
  9. Works with minimal guidance seeks guidance on complex tasks.
  10. May be required to support Sales Operations help desk team on occasion, as requested by Line Manager.

 

Requirements
  • Bachelor's degree in business-related field or equivalent combination of education and experience.
  • 2-4 years of hands-on experience with CRM platforms (preferably Salesforce), including business analysis, requirement gathering, troubleshooting, UAT, and stakeholder coordination.
  • Modest experience in a CRM function within the pharmaceutical or CRO industry or comparable experience in a related field of study.
  • Experience working with sales processes and/or business intelligence information preferred.
  • Proficiency in Salesforce, Microsoft Office suite, and PowerPoint.
  • Possesses strong organizational and interpretation skills.
  • Excellent oral and written communication skills, attention to detail, analytical ability, and demonstrated critical thinking skills are essential.
  • Knowledge of the CRO industry is strongly desired.
  • Ability to organize, prioritize, meet deadlines, follow-up, and coordinate multiple assignments.
  • Ability to work with all levels of seniority and to adapt to rapidly changing business requirements.
  • Strong analytical and problem-solving skills.

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