Business Analyst

Business Analyst (Enterprise Applications)

We're hiring a Business Analyst (Enterprise Applications) with 5+ years' experience (3+ as BA) to drive discovery, backlog clarity and delivery for global programs. Must have Azure DevOps (Boards), Figma wireframing, excellent communication/presentation, and experience working across time zones.

Location: India – Pune

Experience: 5+ years overall, including 3+ years as a Business Analyst

Employment Type: Fulltime

About NCS & IDC

NCS, a Singtel Group company, is a leading technology services firm across Asia Pacific, delivering endtoend digital, data, cloud, platforms and core IT services. NCS India Delivery Center (IDC) supports global clients across industries, enabling largescale transformation and application delivery.

Learn more: NCS India | Digital and Technology Services

Role Summary

We're seeking a Business Analyst to partner with global business and engineering teams and translate complex business needs into clear, testable, and buildable requirements for enterprise applications. You will drive discovery and backlog clarity in Azure DevOps, create Figma wireframes to validate user journeys, and facilitate delivery across time zones with strong communication and presentation skills.

Key Responsibilities

• Elicit & Analyze Requirements
• Lead workshops/interviews to capture business, stakeholder, and solution requirements for enterprise app initiatives.
• Break down needs into epics, features, and user stories with unambiguous acceptance criteria; maintain a clean, prioritized backlog in Azure DevOps Boards.
• Design Collaboration & Prototyping
• Create low/midfidelity wireframes and flows in Figma to validate UX and support developer handoff.
• Produce/process maps, data flow and system interaction diagrams; articulate nonfunctional requirements (performance, security, availability, usability).
• Delivery & Quality
• Support refinement/grooming, sprint planning, and UAT; define test scenarios from AC and perform BA validation preUAT.
• Ensure traceability from requirements through designs, test cases, and releases; manage scope, dependencies, and change impacts.
• Stakeholder Management
• Facilitate decisions across global stakeholders; present options, tradeoffs and recommendations through concise presentations and demos.
• Communicate progress, risks, and mitigation plans clearly to business and technical leaders.
• Governance & Documentation
• Maintain functional specs/Wiki notes, ensure DoR/DoD compliance, and contribute to release readiness and postrelease evaluation.

MustHave Qualifications

• 5+ years overall experience with 3+ years as a Business Analyst on enterprise applications (ERP/CRM/platforms or complex custom systems).
• Demonstrated ability to translate business requirements into technical specifications and testable user stories.
• Handson with Azure DevOps (Boards, queries, dashboards) for backlog and sprint management.
• Handson UI design/wireframing in Figma (or equivalent) to validate user journeys and acceptance criteria.
• Strong communication, facilitation, and presentation skills; ability to work with global teams across time zones.
• Solid understanding of integrations/APIs, data models, and nonfunctional requirements.

GoodtoHave

• Experience with requirements traceability and solution evaluation; exposure to process improvement/Lean.
• Confluence/Wiki documentation, Visio/Miro/Lucidchart for flows; basic SQL for data validation; BI/analytics acceptance criteria.
• Certifications: ECBA/CCBA/CBAP, Agile, or Product Ownership Analysis.

Key Performance Indicators (KPIs)

• Backlog readiness & quality (DoR, AC completeness).
• Defect leakage attributable to requirement gaps; cycle time from refinement to acceptance.
• Stakeholder satisfaction (workshop efficacy, clarity of outputs).
• Traceability coverage from business requirement story test release.

Working Model

• Flexibility to support ceremonies/meetings across APAC/EMEA/AMER (as needed).

Education

• Bachelor's degree in Engineering/Information Systems/Computer Science (or equivalent practical experience).