Japanese and English Cloud Support Specialist
4 weeks ago
Innovatia Technical Services Inc. (ITSI) is a leading provider of technology outsourcing support services. With over 20 years of experience in the telecommunications industry, we specialize in workflow and knowledge processes, technical support, and multilingual support services. Our team is comprised of 300+ experts across the globe, servicing top Fortune 500 and Fortune 1000 companies.
We are seeking a full-time Bilingual Japanese/English Cloud Support Specialist to assist customers through complex processes and drive successful outcomes.
Key Responsibilities:
- Work directly with customers to gather technical requirements
- Capture requirements and build systems
- Test system builds
- Provide phone registration support as needed
- Deliver customer training sessions, including Pre-Go Live Admin training and Post-Go Live Admin training
- Offer customer technical support for one week after Go Live to confirm there are no outstanding issues before transitioning to ongoing support services
Requirements:
- A professional communicator with excellent telephone skills, fluent in written and spoken Japanese and English
- Strong organizational skills and administrative background in a fast-paced environment
- Logical and analytical approach to problem-solving skills
- Attention to detail and time management skills
- Proficiency in Microsoft Word, Excel, and Outlook
- Strong work ethic and time management skills
- Technical aptitude
Qualifications:
- Minimum of 1 year of related experience with a Technical diploma
- Knowledge of VoIP technology and terminology
- Familiarity with telecommunications cloud-based system programming
- Initial configuration of user systems, including user programming and SIP trunk provisioning, is preferred
- Technical knowledge of Linux/Unix, Networking, and VM Ware is desired
- Advanced Troubleshooting skills with knowledge of Wireshark would be an asset
- Linux Red Hat distributions would be an asset
Benefits at Innovatia:
- Comprehensive Health Insurance policy
- Employee Wellness Program with a focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered
- Attractive leave policy, including Holiday Leave, Maternity Leave, Paternity Leave, Birthday Leave, Bereavement Leave, and Paid Leave for personal time off
- Ample growth and learning opportunities
- Remote work opportunities
- Focus on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees
We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.
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