Financial Systems Operations Manager
1 week ago
About the Role:
As a key member of our technology team, you will play a pivotal role in ensuring the stability, scalability, and operational excellence of Accounting and Finance platforms. This leadership position focuses on overseeing the operational health of our systems, guaranteeing highly reliable financial applications and data services that meet accuracy, compliance, and availability requirements.
You will lead automation efforts, implement comprehensive monitoring, improve incident response, and champion DevOps practices to enable Finance and Accounting systems to operate with consistency and trustworthiness. Additionally, you will coach and mentor junior professionals to ensure overall Operational Excellence.
- Operational Oversight: Own day-to-day operations for Accounting and Finance applications and data platforms, ensuring they run smoothly and meet business expectations.
- Reliability & Availability: Ensure Accounting and Finance platforms meet defined SLAs, SLOs, and SLIs for performance, reliability, and uptime.
- Automation & Efficiency: Build automation for deployments, monitoring, scaling, and self-healing capabilities to reduce manual effort and operational risk.
- Observability & Monitoring: Implement and maintain comprehensive monitoring, alerting, and logging for accounting applications and data pipelines.
- Incident Response: Lead and participate in on-call rotations, perform root cause analysis, and drive improvements to prevent recurrence of production issues.
- Operational Excellence: Establish and enforce best practices for capacity planning, performance tuning, disaster recovery, and compliance controls in financial systems.
- Collaboration: Partner with software engineers, data engineers, and Finance/Accounting teams to ensure operational needs are met from development through production.
- Team Coordination: Manage workload, priorities, and escalations for operations staff and partner teams, ensuring alignment with SLAs and compliance requirements.
- Security & Compliance: Ensure financial applications and data pipelines meet audit, compliance, and security requirements.
- Continuous Improvement: Drive post-incident reviews, implement lessons learned, and proactively identify opportunities to improve system resilience.
- Audit & Compliance Support: Ensure operational practices meet internal controls, audit requirements, and financial compliance standards.
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