International Customer Service Representative

6 days ago


Kolkata, West Bengal, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000

As a dedicated customer service expert, you will lead our international customer support operations by providing exceptional service to customers worldwide. Your key responsibilities will include handling inbound and outbound customer communication via email and chat for international customers in English.

Key Responsibilities:
  • Resolve customer queries related to products, services, orders, payments with accuracy and efficiency.
  • Maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Update customer records and interactions in CRM systems accurately and timely.
  • Coordinate with internal teams (Sales, Technical, Logistics) to resolve customer issues effectively.
  • Monitor customer feedback and report recurring issues to management for process improvement.
  • Meet individual and team performance metrics, including response time, customer satisfaction score (CSAT), and resolution time.
Requirements:
  • Bachelor's degree in any discipline.
  • Excellent written and spoken English communication skills.
  • Prior experience in customer service, preferably in an international BPO or shared service environment.
  • Good computer skills, including MS Office and CRM software.
  • Ability to handle stressful situations calmly and professionally.
  • Strong problem-solving skills and attention to detail.

At our company, we value candidates who are passionate about delivering results-driven service and committed to delivering exceptional customer experiences.



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