
Contact Centre Leader
2 weeks ago
Job Title:
We are seeking a Lead to oversee our contact centre staff and outsourced teams. The ideal candidate will have at least 5 years of experience in inbound and outbound call handling (banking process) and thorough knowledge of the functioning of inbound and outbound contact centres.
Key Responsibilities:
- Managing vendors and billing
- Cross-selling, sales target management
- Service levels and escalation handling
- Complaint resolution
- Training and quality control
- Familiarity with handling inbound emails and chat is a plus
Requirements:
- At least 5 years of experience in contact centre inbound and outbound (banking process)
- A degree in any specialisation
Preferred Skills:
- Knowledge of training and quality control
- Familiarity with handling inbound emails and chat
Additional Information:
The successful candidate will be expected to have excellent communication and leadership skills. If you have the required experience and qualifications, please submit your application for this exciting opportunity.
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