Contact Centre Leader

2 weeks ago


Pushkar, Rajasthan, India beBeeContact Full time ₹ 50,00,000 - ₹ 75,00,000

Job Title:

We are seeking a Lead to oversee our contact centre staff and outsourced teams. The ideal candidate will have at least 5 years of experience in inbound and outbound call handling (banking process) and thorough knowledge of the functioning of inbound and outbound contact centres.

Key Responsibilities:

  • Managing vendors and billing
  • Cross-selling, sales target management
  • Service levels and escalation handling
  • Complaint resolution
  • Training and quality control
  • Familiarity with handling inbound emails and chat is a plus

Requirements:

  • At least 5 years of experience in contact centre inbound and outbound (banking process)
  • A degree in any specialisation

Preferred Skills:

  • Knowledge of training and quality control
  • Familiarity with handling inbound emails and chat

Additional Information:

The successful candidate will be expected to have excellent communication and leadership skills. If you have the required experience and qualifications, please submit your application for this exciting opportunity.



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