Technical Support Specialist

2 weeks ago

Jaipur, Rajasthan, India beBeeVoip Full time ₹ 2,50,000 - ₹ 6,00,000
Job Overview

We are seeking highly skilled professionals to support and manage voice networks, troubleshoot VoIP services, and collaborate with global vendors and carriers to ensure seamless operations.

Key Responsibilities:
  • Provide end-to-end support for telecom services from ticket creation to resolution.
  • Manage and troubleshoot Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues including ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, one-way audio, DID, and Toll-Free.
  • Monitor and manage network entities including routers, switches, NGN, soft switches, SBCs, gateways, and transmission equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware.
  • Collaborate with vendors on T1/T3 circuits, conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases, provide escalation support by analyzing SIP/SS7 traces, CDRs, and switch logs.
  • Ensure SLA adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features including answering rules, music on hold, calling card services, etc.
Requirements:
  • Strong knowledge of CUCM, SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.
  • Familiarity with telecom hardware including Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches.
  • Certifications such as CCNA Voice or CCNP Voice are an added advantage.
  • Excellent communication skills (oral & written).
  • Strong analytical and problem-solving abilities.
  • Ability to quickly learn and adapt to internal tools and applications.

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