
Effective Customer Escalation Manager
2 weeks ago
Overview
We are seeking a professional to manage customer escalations. This role requires strong communication skills and the ability to resolve complex issues in a timely manner.
Main Responsibilities:
- Manage customer queries, complaints, and escalations effectively
- Collaborate with cross-functional teams to deliver high-quality results
- Analyze escalation data to identify trends and areas for improvement
- Provide insights to stakeholders on how to improve customer satisfaction
Requirements:
- Bachelor's degree in any field
- 2+ years of experience in customer support or a related field
- Experience working with ticketing systems (e.g., Freshdesk)
- Excellent communication skills with fluency in English
- Ability to work in a fast-paced environment and prioritize tasks effectively
About Us
We offer a dynamic and innovative work environment where you can make a meaningful impact.
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