Effective Customer Escalation Manager

2 weeks ago


Cochin, Kerala, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 2,00,00,000

Overview

We are seeking a professional to manage customer escalations. This role requires strong communication skills and the ability to resolve complex issues in a timely manner.

Main Responsibilities:

  • Manage customer queries, complaints, and escalations effectively
  • Collaborate with cross-functional teams to deliver high-quality results
  • Analyze escalation data to identify trends and areas for improvement
  • Provide insights to stakeholders on how to improve customer satisfaction

Requirements:

  • Bachelor's degree in any field
  • 2+ years of experience in customer support or a related field
  • Experience working with ticketing systems (e.g., Freshdesk)
  • Excellent communication skills with fluency in English
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Us

We offer a dynamic and innovative work environment where you can make a meaningful impact.



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