Customer Service Professional

2 days ago


Cochin, Kerala, India beBeeCustomerSupport Full time ₹ 7,20,000

We are seeking a skilled professional to manage escalated customer queries and provide solutions in collaboration with our garage partners.

This is an exciting opportunity for someone who is looking to make a significant impact within a dynamic organization that aims to simplify the life of car owners across the UK and EU.

Main duties and responsibilities include:

  • Resolving escalated customer complaints
  • Liaising with garage partners to agree a solution and monitoring progress
  • Aiming to resolve complaints as quickly as possible, working towards agreed service level agreements
  • Monitoring trends in complaints and suggesting process improvements

Requirements:

  • Passion for delivering best-in-class customer service
  • Minimum 3 years experience in handling customer complaints by phone, email, and live chat in a fast-paced environment
  • Fluent written and spoken English
  • Confident in providing solutions and escalating when required

Work Schedule: Monday to Friday, 08.00am - 17.00pm GMT (13.30pm - 22.30pm IST).



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