Customer Service Professional

7 days ago

Cochin, Kerala, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 60,00,000

Job Opportunity

We are seeking a highly motivated and experienced professional to provide exceptional customer satisfaction by resolving customer complaints and queries in a timely and professional manner.

Key Responsibilities:

  • Product Knowledge: Thoroughly understand the products and services provided to ensure accurate information is communicated to customers.
  • Customer Support: Provide support to customers through various channels, including email ticketing system, social media, and phone calls.
  • Complaint Resolution: Resolve customer complaints and queries in a professional and courteous manner, ensuring high levels of customer satisfaction.
  • Record Keeping: Maintain accurate records of each interaction for future reference.
  • Training and Development: Provide training sessions to new employees to enhance their skills and knowledge.
  • Customer Feedback: Collect feedback from customers to identify areas for improvement and implement changes.
  • Negotiation: Negotiate terms and conditions with customers to resolve issues effectively.

Requirements:

  • Experience: Previous experience working in a similar position is required.
  • Communication Skills: Excellent verbal and written communication skills to interact with customers effectively.
  • Problem-Solving: Good problem-solving abilities to resolve complex customer issues.
  • Customer Orientation: A customer-oriented individual who prioritizes customer satisfaction above all else.
  • Time Management: Ability to meet deadlines and prioritize tasks to ensure efficient service delivery.
  • Interpersonal Skills: Outstanding interpersonal and organizational skills to work effectively with colleagues and customers.
  • Phone Etiquette: Excellent phone etiquette and active listening abilities to provide exceptional customer service.

About This Role:

This role is an excellent opportunity for a professional to develop their skills and knowledge in customer service. If you have a passion for delivering exceptional customer satisfaction, we would love to hear from you.

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