Bengaluru Customer Service Manager

6 days ago


Cochin, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000
Job Description

We are revolutionizing employee relocations across numerous locations with advanced technology and customized solutions.

This is a full-time, on-site role for a Customer Service Manager located in Bengaluru. The Customer Service Manager will be responsible for leading a team of customer service representatives, ensuring customer satisfaction, resolving customer issues.

Day-to-day tasks include monitoring performance, developing support strategies, handling escalations, and enhancing service processes.

  • Key Responsibilities:
  • Lead a team of customer service representatives
  • Ensure customer satisfaction
  • Resolve customer issues
  • Monitor performance
  • Develop support strategies
  • Handle escalations
  • Improve service processes

Requirements

  • Candidate Profile
  • Customer Satisfaction, Customer Service, and Customer Support skills
  • Strong Analytical Skills
  • Leadership and team management experience
  • Strong written and verbal communication skills

As a customer-centric organization, we strive to deliver exceptional service experiences that exceed our customers' expectations.

The ideal candidate will possess excellent leadership qualities, strong analytical skills, and the ability to communicate effectively with stakeholders.

In return, we offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package.

Please submit your application, including your resume and a cover letter, to us by email.



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