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Customer Service Executive
2 weeks ago
Company Description
RailYatri is a Made-in-India and Made-for-India product company that functions as an intelligent and consumer-centric travel platform. We are the fastest growing brand in the intercity transportation domain, expanding 15-20% month-on-month across Train Ticketing, IntrCity Smart Buses, and Transit Food business verticals. Our mission is to simplify travel for people in India by building smarter products for our millions of users. We provide a dynamic work environment where meetings count, teamwork thrives, and diverse perspectives are valued.
Role Description
This is a full-time on-site role located in Ernakulam for a Customer Service Executive. The Customer Service Executive will handle day-to-day tasks including providing customer support, managing customer service, and ensuring customer satisfaction. The role involves interacting with customers, addressing their concerns, resolving issues, and maintaining high service standards.
Qualifications
- Customer Service and Customer Support skills
- Customer Service Management and Customer Satisfaction skills
- Strong Interpersonal Skills
- Excellent problem-solving and conflict resolution capabilities
- Ability to work independently and as part of a team
- Good verbal and written communication skills. Language Proficiency in English, Hindi and Tamil.
- Experience in a similar role preferred
- Ability to work for Targets.
