
Customer Service
1 day ago
Urgent Hiring for Customer Service- US Process
IF Interested call on
Job Location- Kochi
Position Summary:
As a Customer Support Representative, you will be a crucial part of our Customer success Team. Your success will be driven by your genuine passion for helping customers and your willingness to learn and grow.
Key Responsibilities:
- • Handle customer inquiries via email ,phone and chat, giving prompt answers to customer questions.
- • Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
- • Resolve customer queries to adequate resolution within the agreed Service Level Agreement (SLA) deadlines
- • Collaborate with internal stakeholders such as the Sales Team and product team for faster resolutions.
- • Identify and escalate customer requests to managers when theres a complex issue.
- • Resolve incoming queries from Sales team to enable a sale.
- • Reaching out doctors, staff, and other dental practice stakeholders to provide updates, and retrieve information for patient record management.
Qualifications:
Graduation in any discipline.
Excellent communication skills (written, verbal, and interpersonal).
Voice process experience mandatory.
Sound problem-solving skills to find the root cause of customer issues.
Support executive experience with US-based companies preferred.
Superior documentation expertise.
Strong listening skills and confident phone presence.
Reliable and detail-oriented work ethic.
We Offer:
Comprehensive training and support for your job and career growth.
Opportunity to expand industry knowledge.
A fun, supportive, and high-performing culture.
Advancement opportunities in Revenue Operations, including Sales, Marketing, and Customer Service.
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