Strategic Retention Lead

1 week ago


Mumbai, Maharashtra, India Hipos Consulting Services LLP Full time
Key Responsibilities:
  • Derive and implement retention strategies for the organization, focusing on cost-effective solutions.
  • Establish and drive key process metrics to measure the success of retention initiatives.
  • Define and analyze revenue generated from existing customers, identifying areas for improvement.
  • Develop and implement fulfillment journeys, ensuring seamless customer experiences across touch points.
  • Forecast industry trends, analyze customer behavior, and adjust retention strategies accordingly.
  • Lead projects to improve and scale up revenue management products, ensuring bottom-line growth.
Requirements:
  • Strong analytical and problem-solving skills.
  • Ability to work with cross-functional teams.
  • Excellent communication and project management skills.
  • Experience in retention and fulfillment, preferably in BFS.

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