Technical Service Lead

2 weeks ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time

Vodafone Idea Limited is a leading telecom service provider in India, offering pan-India voice and data services across 2G, 3G, and 4G platforms. As a Technical Service Lead, you will play a strategic role in driving Circle NPS for VIBS Fixed Line customers and ensuring overall service experience.

The role demands high planning, execution, and decision-making skills to drive customer expectations of FL customers. You will be responsible for driving industry best practices with a competitive edge, being number 1 in RNPS for Fixed Line, and ensuring strong governance with Circle and Network Operations teams.

Key accountabilities include:

  • Drive industry best practices with a competitive edge
  • Be number 1 in RNPS for Fixed Line
  • Strong governance with Circle and Network Operations teams
  • Role demands high planning, execution, and decision-making skills
  • Drive proactive approach on critical service parameters for identified accounts

You will be responsible for retaining and enhancing revenue through service experience and ensuring revenue retention and effective churn management for Cluster A/C.

Vodafone Idea Limited is committed to providing superior experiences to all customers and believes in implementing industry best practices with a competitive edge. As a Technical Service Lead, you will play a crucial role in achieving this goal.



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