Strategic Operations Manager

At our organization, we strive to create a positive impact on the world. We are seeking an experienced Technical Operations Leader who will play a critical role in driving organizational efficiency and enabling smooth day-to-day operations.

• Job Description:

The Technical Operations Leader will serve as a strategic advisor, thought partner, and execution lead to the VP – Technology. This role is critical in ensuring global alignment across business, technology, and administrative functions within the India Tech Hub.

• Key Responsibilities:

1. Strategic Leadership & Advisory:
   1. Act as a trusted advisor to the VP – Technology on strategic and operational priorities.
   2. Coordinate and track execution of key programs and projects, ensuring timely delivery and stakeholder alignment.
   3. Lead quarterly and annual planning processes, including preparation for board/business reviews.
   4. Provide data-driven recommendations to support decision-making and long-term planning.
2. Business Operations & Governance:
   1. Lead key business operations functions: annual planning, budgeting, KPI tracking, risk management, and compliance.
   2. Establish governance frameworks and operating rhythms (e.g., QBRs, staff meetings, leadership offsites).
   3. Manage executive-level dashboards, metrics, and reporting for business operations and project outcomes.
   4. Own leadership meetings – set agenda, ensure follow-ups, and track decisions and action items
3. Organizational Effectiveness & Communication:
   1. Enable effective internal communication from the VP / SVP's office to technology teams and global stakeholders.
   2. Support change management initiatives and cultural alignment with global standards.
   3. Manage leadership communications including decks, reports, townhalls, and board level documentation.
   4. Serve as a communication bridge between the VP, ITH Leadership, internal / external stakeholders, including global leadership, partners, and cross-functional teams and ensure plans are communicated in a timely manner, including risks and opportunities.
   5. Draft executive communications, presentations, and reports for leadership reviews and global updates.
4. Project & Program Management:
   1. Lead or support strategic programs across technology, people, and operations domains.
   2. Track key initiatives across the organization, resolving roadblocks and ensuring alignment.
   3. Drive digital transformation and process improvement projects to enhance productivity and align with global standard processes.
5. Stakeholder Engagement & Collaboration:
   1. Coordinate with global counterparts & serve as a liaison between India leadership and global.
   2. Build and maintain relationships with internal and external stakeholders for seamless operations.
   3. Lead special projects on behalf of the VP / SVP Leadership (e.g., setting up new teams, innovation programs, vendor strategy, due diligence for tech partnerships).
   4. Drive employee engagement activities and act as a cultural ambassador for ITH.
6. Site Projects & Initiatives:
   1. Drive and manage key site-related projects aimed at improving operational efficiency or enhancing the overall employee experience.
   2. Work closely with the VP to prioritize and execute these projects in alignment with broader business goals.
7. Day-to-Day Business Operations:
   1. Leads day-to-day operating rhythm, communications, and engagement for technology hub, supporting the VP initiatives and ensuring the efficient operation of the Technology organization within the location.
8. Facilities & Admin Business Operation:
   1. Lead and develop a high-performing team responsible for managing all aspects of business and facility operations, including: Facilities Management, Food & Catering Operations, Event Management & Logistics, Administrative & Coordination Support, Security & Safety
   2. Oversee the day-to-day operations of office facilities, ensuring effective maintenance, cleanliness, implementation of safety protocols, and optimal space utilization
   3. Manage relationships with external vendors and service providers for facility-related services.
   4. Act as a key operational point of contact, supporting the VP and senior leadership in daily operational needs.
   5. Anticipate potential challenges and proactively address issues to minimize disruptions to operations.
9. What We Offer:
   1. A dynamic work environment that fosters growth and results.
   2. Opportunities to make a positive impact on the community and the world.