Strategic Operations Manager

21 hours ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 1,00,00,000 - ₹ 1,50,00,000
Job Overview

We are seeking an exceptional Operations Manager to lead our IoT Deployment, Installation, and Field Operations teams across multiple geographies in Asia.

The ideal candidate will bring a strong background in IoT operations, field service management, and operational excellence.

This role requires strategic planning, team leadership, and process optimization to ensure seamless execution of large-scale deployments and ongoing field service support.

Key Responsibilities include:

  • IoT Deployment & Installation Oversight
    • Lead the end-to-end deployment lifecycle of IoT solutions, including planning, installation, configuration, and go-live.
    • Collaborate closely with engineering, product, and customer success teams to ensure seamless execution.
    • Develop and enforce installation standards, quality control measures, and best practices for field teams.
  • Field Operations Management
    • Build, train, and manage a distributed team of field engineers and technicians across multiple locations.
    • Establish SOPs, workflows, and escalation processes to ensure efficient on-ground execution.
    • Optimize resource allocation and workforce planning for on-time project completion.
  • Vendor & Partner Coordination
    • Work with third-party installation partners, contractors, and facility managers to scale operations.
    • Develop strategic partnerships to enhance service delivery capabilities.
    • Negotiate SLAs and ensure vendor compliance with quality and service standards.
  • Operational Excellence & Continuous Improvement
    • Drive process automation, efficiency improvements, and cost optimization for deployments.
    • Implement KPIs, reporting dashboards, and performance tracking for operational success.
    • Identify and resolve bottlenecks, risks, and inefficiencies in field operations.
  • Customer & Stakeholder Engagement
    • Act as the primary operational point of contact for enterprise clients during installations.
    • Collaborate with customer success and technical support teams to ensure post-deployment service excellence.
    • Provide insights and recommendations to product teams based on field feedback and operational challenges.
Qualifications & Skills
  1. Must-Have
  • 5+ years of experience in IoT operations, deployment, or field service management.
  • Proven expertise in scaling field teams, optimizing operations, and managing multi-location deployments.
  • Strong understanding of IoT hardware, networking, cloud platforms, and installation processes.
  • Experience with project management, logistics planning, and vendor management.
  • Hands-on experience with operations tools, CRM, and field service management software.
  • Excellent leadership, problem-solving, and stakeholder management skills.
Preferred
  • Prior experience working in IoT-related fields.
  • Knowledge of IoT protocols (MQTT, Modbus, BACnet), edge computing, and AI-driven analytics.
  • Exposure to regulatory and compliance standards for IoT deployments.
  • Experience in managing operations across multiple countries in Asia.

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