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1 day ago
Academic Programme Coordinator
Position OverviewYou will be the first point of contact for prospective learners and their families, guiding them through our academic upskilling programmes in domains like marketing, design, content strategy, and paid media.
Key Responsibilities:- Counselling and Guidance:
- Conduct personalized counselling sessions for prospective learners (and parents), detailing available upskill courses, certification paths, eligibility, curriculum benefits, tools taught, and expected career outcomes.
- Address queries regarding course tools and software, entry-level requirements, and programme pathways.
- Lead Management and Conversion:
- Manage and nurture inbound leads via phone, email, messaging apps, and in-person consultations.
- Use consultative, learner-first counselling paired with soft closing techniques to meet enrolment targets.
- Enrolment Goal Achievement:
- Meet monthly and quarterly enrolment targets while maintaining high standards of transparent and ethical counselling.
- Build trust-based relationships, ensuring prospects have clarity and confidence throughout the admission journey.
- CRM and Reporting:
- Accurately document all lead interactions, updating CRM records, lead status, follow-up plans, and outcome updates.
- Generate clear reports to support tracking of lead conversion rates and counselling effectiveness.
- Cross-functional Collaboration:
- Liaise with the marketing and programme teams to align on messaging, domain-specific course content, and recruitment strategies.
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