Senior Client Success Manager

18 hours ago


Bhavnagar, Gujarat, India beBeeCustomerSuccess Full time ₹ 13,50,000 - ₹ 15,62,500
Drive Customer Success as a Senior Associate

We are seeking an experienced professional to lead high-value client relationships, ensuring satisfaction and driving growth opportunities.

  • Key Responsibilities:
  • Establish and maintain long-term partnerships with clients, serving as the primary point of contact for escalated needs and inquiries.
  • Understand client objectives and proactively identify opportunities for upselling, cross-selling, or process optimization.
  • Collaborate with internal teams to deliver seamless client experiences.
  • Develop tailored engagement strategies to increase satisfaction and retention.
  • Track client feedback and work with relevant teams to implement improvements.
  • Mentor junior associates and contribute to team knowledge sharing.

Requirements:

  • 2 years of experience in client success, account management, or customer experience roles.
  • Excellent communication skills, including verbal and written communication.
  • Proven ability to manage multiple client relationships and meet key performance indicators.
  • Strong problem-solving and organisational skills.
  • Experience using CRM or client management tools.
  • Empathy, patience, and a genuine passion for creating positive client experiences.

About the Role:

This is an exciting opportunity to join our dynamic team as we continue to grow and expand our services. As a senior associate, you will be responsible for managing high-value relationships, ensuring client satisfaction, and driving growth opportunities.

What We Offer:

We provide a comprehensive benefits package, including competitive compensation, career development opportunities, and a collaborative work environment.



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