
Client Relationship Manager
20 hours ago
We are seeking a skilled professional to join our team as a Client Success Associate.
This role requires exceptional client service, sales, and relationship management skills to drive business growth and ensure seamless client experience.
Key Responsibilities:
- Client Interaction & Support
- Provide expert guidance and timely responses to clients during East Coast hours.
- Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
- Proactively follow up with clients to ensure all their queries are addressed.
- Consultative Sales
- Identify client needs and recommend appropriate products or services to drive revenue growth.
- Convert client inquiries into sales opportunities and meet individual and team success goals.
- Relationship Building
- Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
- Collaborate with internal teams to ensure a cohesive approach to client management and support.
- Operational Excellence
- Coordinate with various departments to ensure smooth client onboarding and service delivery.
- Assist in the development and updating of client-facing materials.
- Market Insight & Reporting
- Stay informed about industry trends and client needs to better serve our clients.
- Own reporting and insights on client engagement and market trends.
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