Collections Business Leader

1 day ago

Bengaluru, Karnataka, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Role Summary:

The Collections Manager oversees the entire receivables collection process, ensuring timely payment from customers across various sources. This role is pivotal in maintaining positive client relationships while meeting organizational debt recovery goals.

Key Responsibilities:
  • Strategize and negotiate payment schedules with customers to align with their financial situations and meet business objectives.
  • Monitor and control portfolio delinquencies by bucket and days past due (DPD), focusing on reducing non-starters and improving recovery rates.
  • Provide high standards of customer service related to collections, including processing refunds, resolving discrepancies, and handling account adjustments.
  • Maintain accurate customer account details, noting non-payments, delayed payments, and irregularities; manage small balance write-offs and reconciliations.
  • Update and maintain customer files with detailed contact history, communication notes, and follow-up actions.
  • Coordinate with tracing teams and recommend remedial action for defaulters and absconders.
  • Investigate default reasons and attempt to resolve issues amicably, while preserving long-term client relationships.
  • Engage support from sales teams and senior management where necessary to escalate recovery efforts.
  • Assist collection managers (including court receivers) in repossession of assets and coordinate with legal/police authorities where required.
  • Ensure compliance with audit standards, regulatory requirements, and internal company policies and procedures.
Essential Skills and Qualifications:
  • Strong understanding of collections processes, credit risk, and customer behavior
  • Good negotiation and interpersonal communication skills
  • Ability to handle sensitive conversations with professionalism
  • Familiarity with bucket-wise DPD monitoring and collection strategies
  • Working knowledge of legal recovery processes, tracing, and repossession
  • Proficiency in MS Office and basic accounting tools
  • Commitment to compliance and audit readiness
Benefits:

This role offers a challenging and rewarding opportunity to work in a dynamic environment, utilizing strong analytical and communication skills to drive business growth and success.

What We Offer:

A competitive compensation package, opportunities for professional development, and a collaborative team environment.

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