Support Expert

1 day ago

Pune, Maharashtra, India Quorum Software Full time

About the Role

We are seeking a highly skilled Support Expert to join our team at Quorum Software. As a Support Expert, you will be responsible for mentoring and coaching team members, coordinating with customers and stakeholders, and implementing best practices in the team.

Key Responsibilities

  • Mentoring and coaching team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Coordinating with customers and stakeholders to understand their needs and provide timely and effective support.
  • Implementing best practices in the team to ensure high-quality service delivery.
  • Managing the service/support delivery in good quality, well within the margin.
  • Providing innovative solutions to delivery challenges.
  • Consulting with and giving support to other support delivery managers.
  • Proactively marketing Quorum towards customers.

Requirements

  • 7-12 years of experience in the IT industry with Net and SQL/PLSQL experience.
  • 2-5 years' experience in managing a team.
  • Good knowledge of ITIL.
  • Preferred Oil and Gas Domain knowledge.
  • Knowledge of Energy Components is an added advantage.
  • Good presentation and leadership skills.
  • Excellent Team Player.
  • Able to work with multiple cultures/countries.
  • Should strive for improvements in the service delivery.

Additional Details

  • Visa Sponsorship: Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.

Diversity Statement

At Quorum, we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other characteristics that make us unique. We have a DEI committee focused on Culture, Advocacy and Talent, have company-wide Unconscious Bias training and more.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department

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