Automation Support Expert
4 weeks ago
Job Summary
We are seeking a highly skilled Automation Support Expert to join our team at Sidel. The successful candidate will be responsible for providing technical support for Filler Aseptic equipment, ensuring seamless operation and minimizing downtime.
Key Responsibilities
- Provide daily telephone and email support for automation issues to internal and external customers.
- Secure and manage Non-Conformity and warranty cost on the SWAP tool.
- Support Field Service Engineers during new project installation and service site execution on automation issues.
- Apply Root Cause Analysis methodology on automation issues, driving data collection and preventive/corrective action.
- Report issues seen on the field and requests for engineering modification to the Product Group.
- Visit strategic deals and customers to collect customer feedback on performances or eventual technical issues.
Requirements
- 3 years of technical assistance and/or field experience.
- Knowledge of SIDEL filler Aseptic (Combi / Standalone).
- Fluent level of English is a must.
- Knowledge of PLC platform (Siemens S7, B&R).
- Knowledge of HMI (Zenon) and Motion platforms (Danfoss, ELAU, B&R).
- Ability to manage and satisfy customer requests.
- Problem Solving attitude.
- Leadership during internal and external meetings (regions, customers).
- Strong organizational and analytical skills.
About Sidel
Sidel is a leading provider of innovative solutions for the beverage and food industries. We are committed to delivering exceptional customer service and support to our customers worldwide.
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