Service Delivery Expert

1 week ago


Pune, Maharashtra, India Coders Brain Technology Private Limited Full time

Coders Brain Technology Private Limited is seeking a highly skilled SAP Service Management Consultant to join our team. As a seasoned professional with extensive experience in designing, implementing, and optimizing service management solutions within SAP, you will play a critical role in leading complex service management projects and delivering tailored solutions that align with our organizational goals.

Key Responsibilities:

  • Design, configure, and implement SAP Service Management modules, including Customer Service (CS) and S/4HANA Service.
  • Collaborate with business stakeholders to gather requirements, define processes, and deliver solutions.
  • Develop and optimize service processes, including service contracts, warranty management, field service, and repair processing.
  • Ensure seamless service operations through effective integration with other SAP modules and third-party systems.
  • Provide technical leadership and mentorship to team members.
  • Conduct user training, change management, and post-go-live support for SAP service solutions.
  • Develop and maintain comprehensive documentation.

Requirements:

  • 15+ years of hands-on experience in SAP Service Management implementations and support.
  • In-depth knowledge of SAP CS, SAP PM (Plant Maintenance), or S/4HANA Service modules.
  • Expertise in service processes, including service orders, notifications, billing, and warranties.
  • Strong understanding of integration points between service modules and other SAP components.
  • Proficiency in SAP tools and technologies such as Fiori, OData, and UI5.
  • Excellent troubleshooting and problem-solving skills in SAP environments.
  • Strong communication and stakeholder management abilities.

Benefits:

  • Competitive salary range of ₹ 25 lakhs - ₹ 40 lakhs per annum.
  • Opportunity to work on advanced SAP S/4HANA service management projects.
  • Professional development and certification support.
  • Flexible working options, including remote opportunities.
  • Collaborative and innovative work culture.


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