Senior Client Engagement Specialist

24 hours ago

India beBeeSuccess Full time ₹ 5,00,000 - ₹ 8,00,000
About Us

The Center for Creative Leadership (CCL) is a global provider of leadership development, training, and solutions serving clients worldwide. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people drive our business forward. At CCL, you contribute to building better leaders and a better world.

We are seeking individuals who share our passion for contributing to client success, helping teammates grow, and making a real difference in the lives of people around the globe.

Job Overview

You will be at the forefront of our client engagement strategy, acting as a critical link between our clients and our solutions. Your role involves providing exceptional client service, driving sales, and ensuring seamless client experiences from initial inquiry to long-term relationship management.

Main Responsibilities:
  • Client Interaction & Support
    • Serve as the primary point of contact for all US-based clients, providing expert guidance and timely responses during East Coast hours – Monday to Friday.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure their queries are addressed and take end-to-end ownership.
  • Consultative Sales
    • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Building
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Insight & Reporting
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own reporting and insights on client engagement, product performance, and market trends, as needed.
Qualifications
  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.
What You Bring
  • Ownership mindset and a client-first approach for delivering outstanding service.
  • Agility to work with global stakeholders across time zones.
  • Proactive approach to identifying opportunities and solving problems.
  • The ability to work independently and as part of a collaborative team.
  • An eagerness to learn and stay current with industry trends and best practices.

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