E-commerce Operations Manager
2 weeks ago
Jewel Pro Tech is a leading IT company that delivers top-tier technology solutions. Our marketplace, GEMGEM, is a unique platform specializing in natural diamonds, gemstones, and their studded jewellery.
Job PurposeThe E-commerce Executive will support our GEMGEM marketplace by providing high-quality customer service through live chat, email, and messaging platforms. This role involves handling customer inquiries, processing sales orders, and ensuring customer satisfaction while maintaining data privacy.
Key Responsibilities- Customer Support & Communication
- Deliver prompt, accurate, and courteous responses to customer inquiries via live chat, email, and messaging platforms.
- Address questions related to product listings, order statuses, and other customer concerns.
- Maintain high communication standards in fluent English.
- Sales Order Processing & Coordination
- Assist in processing sales orders and coordinate with internal departments to ensure efficient and timely deliveries.
- Monitor order statuses and provide regular updates to customers.
- Facilitate smooth transactions between buyers and sellers on the GEMGEM platform.
- Data Management & Privacy
- Maintain accurate and up-to-date customer records in the CRM system.
- Ensure complete data privacy and compliance with internal protocols.
- Track interactions and transactions for reporting and analytics.
- Education: Any Graduate
- Experience: Minimum 1 year of experience in sales support or customer service, preferably within the e-commerce, IT, or technology sectors.
- Experience with jewellery or luxury goods is a plus.
$50,000 - $70,000 per annum, depending on qualifications and experience. Performance-based bonuses. Opportunities for professional growth and career development.
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