E-Commerce Operations Manager

1 week ago


Surat, Gujarat, India Harvilsan Biz services Full time
Main Responsibilities

As an E-Commerce Executive at Harvilsan Biz services, you will be responsible for coordinating order processing, delivery, and returns of customer orders.

Collaboration and Partnership

Coordinate with other teams on the execution of brand, marketing, and e-commerce activities.

Customer Satisfaction

Ensure the fulfilment of customers' orders via store pick or delivery service.

Data Analysis

Execute activities driven by data analytics.

Business Development

Identify strategic business partnerships.

Operation Management

Implement new business collaboration plans.

Disaster Recovery

Implement preventive and corrective measures of disaster recovery plan.

Customer Loyalty

Implement the customer loyalty programmes.

E-commerce Activities

Implement the e-commerce activities.

Partnership Management

Maintain business partnerships.

Service Quality

Manage a diverse service environment.

Website Maintenance

Monitor and maintain proper functioning of the website.

Digital Platform Monitoring

Observe the sales, promotions, marketing, and social media activities over digital platforms.

IT Network Operation

Operate and maintain existing IT networks based on the standard operation procedures.

Data Insights

Prepare insights report on the data-mining outcome.

Service Promotion

Promote good service performance.

Technology Strategy

Provide specialised knowledge and insights to the development of technology strategy.

Business Outcome

Track and report the business outcome of data-driven insights.



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