E-Commerce Operations Manager

3 weeks ago


Surat, Gujarat, India Shish Jewels Pvt. Ltd. Full time

At Shish Jewels Pvt. Ltd., we are seeking an E-Commerce Executive to lead our online sales efforts.

Key Responsibilities
  • Manage product listings on Amazon and Flipkart, ensuring accurate and up-to-date information.
  • Coordinate order management, including processing, shipping, and customer service.
  • Develop and implement strategies for refund and return management, minimizing losses and maximizing customer satisfaction.
  • Collaborate with the inventory team to maintain accurate stock levels and ensure timely delivery of products.
  • Drive sales growth on e-commerce platforms through effective marketing and promotion strategies.
  • Coordinate with the logistics team to ensure smooth dispatches and timely delivery.
  • Communicate effectively with customers and team members, utilizing strong spoken and written English communication skills.
  • Utilize basic MS Office skills to manage reports and data analysis.
Desired Candidate Profile
  • A minimum of 2-4 years of experience in managing and leading e-commerce sales teams.
  • Proven expertise in keyword search and selection, with a deep understanding of search engine optimization (SEO) principles.
  • Familiarity with the USA market trends and consumer behavior.
  • Prior experience in the Gems and Jewelry Industry is highly preferred.


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