E-commerce Professional

4 days ago


Surat, Gujarat, India Jewel Pro Tech Full time
About the Role

We are seeking an E-commerce Executive to support our C2C Global marketplace, GEMGEM. This role involves providing high-quality customer service through live chat, email and SNS from Inquiry to order processing.

Key Responsibilities
  • Provide prompt and professional customer support via live chat, email, and messaging platforms.
  • Process sales orders, monitor order statuses, and coordinate deliveries.
  • Maintain accurate customer records in CRM and ensure data privacy.
  • Handle complaints, resolve issues, and escalate when necessary.
  • Offer insights for improving sales support processes and customer service.
  • Assist in reporting and data analysis to enhance operational efficiency.
Qualifications
  • Bachelor's degree with 1+ year experience in customer service or sales support (preferably in e-commerce or luxury goods).
  • Proficient in English, CRM tools, and Microsoft Office.
  • Strong problem-solving, multitasking, and attention to detail.
  • Ability to maintain confidentiality and work well in a team environment.
Compensation & Benefits
  • Salary: estimated $50,000 - $60,000 per annum based on performance and experience.
  • Performance-based bonuses.
  • Punctuality bonus
  • Opportunities for professional growth and career development.
  • International work exposure.


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