E-commerce Professional
4 days ago
We are seeking an E-commerce Executive to support our C2C Global marketplace, GEMGEM. This role involves providing high-quality customer service through live chat, email and SNS from Inquiry to order processing.
Key Responsibilities- Provide prompt and professional customer support via live chat, email, and messaging platforms.
- Process sales orders, monitor order statuses, and coordinate deliveries.
- Maintain accurate customer records in CRM and ensure data privacy.
- Handle complaints, resolve issues, and escalate when necessary.
- Offer insights for improving sales support processes and customer service.
- Assist in reporting and data analysis to enhance operational efficiency.
- Bachelor's degree with 1+ year experience in customer service or sales support (preferably in e-commerce or luxury goods).
- Proficient in English, CRM tools, and Microsoft Office.
- Strong problem-solving, multitasking, and attention to detail.
- Ability to maintain confidentiality and work well in a team environment.
- Salary: estimated $50,000 - $60,000 per annum based on performance and experience.
- Performance-based bonuses.
- Punctuality bonus
- Opportunities for professional growth and career development.
- International work exposure.
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