L2 Application Systems Specialist

3 weeks ago


Chennai, Tamil Nadu, India Clover Infotech Private Limited Full time
Key Responsibilities
  • Ensure the day-to-day maintenance of application systems in operation, including tasks related to identifying and troubleshooting application issues.
  • Root cause analysis, management communication, and client relationship management in partnership with infrastructure service support team members.
  • End-to-end Incident management, including investigation and resolution, with handover to L3 for any code changes.
  • Implement all production changes in accordance with life-cycle methodology and risk guidelines.
  • Make configuration changes or apply patches to meet customer requirements or resolve complaints.
  • Drive product and process quality improvement.
  • Minimize customer escalations proactively with proper customer response and updates.
  • Analysis of issues while escalating to L3 level/SMEs.
  • Ensure compliance oversight and intervention.
  • Meet first response time SLA, using ticketing tools, and work with L1 & L3 teams and SMEs.


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