Senior Application Support Specialist

2 months ago


Chennai, Tamil Nadu, India Getinz Full time

Technical Skills :


- Experience : 5+ years in application support with expertise in L1 and L2 support roles.


- SQL Skills : Proficiency in SQL for troubleshooting, query writing, and data analysis.


- AWS Cloud : Hands-on experience with AWS cloud services for application support.


- Communication : Strong verbal and written communication skills for interacting with technical and non-technical users.


- Problem-Solving : Strong analytical skills with a focus on diagnosing and resolving complex issues.


- Time Zone : Availability to work in the Eastern Standard Time (EST) zone.


Key Responsibilities :


- L1 & L2 Application Support : Provide first and second-level support, troubleshooting application issues, and escalating as necessary.


- Customer Engagement : Collaborate with internal users to understand issues and ensure timely resolutions.


- Application Monitoring : Monitor and maintain application performance, proactively addressing potential issues.


- Incident Management : Log and manage incidents using a ticketing system, ensuring resolution within SLA timelines.


- SQL Query Support : Use SQL queries to troubleshoot and resolve application issues, and assist with data extraction for reporting.


- AWS Cloud Support : Provide support for applications hosted on AWS, ensuring optimal performance and resolving cloud-related issues.


- Collaboration : Work with cross-functional teams to resolve complex issues and contribute to process improvements.


- Documentation : Maintain and update support documentation, runbooks, and knowledge base articles.


(ref:hirist.tech)

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