System Support Engineer L2 IN

1 month ago


Chennai, Tamil Nadu, India Excis Compliance ltd Full time
Job Title: System Support Engineer L2 IN

The Band 2 – Desktop Technician will provide day-to-day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.

Key Responsibilities:
  • Provide Break Fix, fault diagnosis and resolution for desktop hardware and software issues.
  • Facilitate customer resolution for calls and engage supervisors and managers to ensure operational consistency.
  • Document steps performed to resolve challenges with hardware, software and application issues.
  • Collaborate with support staff of other service providers to resolve complex issues.
  • May require some staggered shifts and travel to sites.
Requirements:
  • Minimum 3 years of work experience in hardware repair and software troubleshooting.
  • Working technical knowledge of Windows operating systems, including Windows 10 and Windows Server.
  • Familiarity with OSX, iOS, and Android operating systems.
  • Working technical knowledge of Microsoft Office Products and antivirus products.
  • Ability to utilize provided knowledge articles to resolve issues with client-specific applications.

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