Excellence in Guest Experience

10 hours ago

Mysore, Karnataka, India beBeeHospitality Full time ₹ 2,50,000 - ₹ 5,00,000
Guest Experience Specialist

We are seeking a skilled Guest Experience Specialist to join our team. This is an excellent opportunity for someone who is passionate about delivering exceptional guest experiences.

Job Responsibilities
  • Provide warm and welcoming interactions with guests, ensuring a lasting first impression.
  • Manage reservations, waitlists, and guest seating efficiently to minimize wait times.
  • Assist guests with menu queries, special requests, and dietary needs to ensure their experience is seamless.
  • Build strong relationships with regular guests and recognize VIP customers to foster loyalty.
  • Handle guest feedback and complaints with professionalism and empathy to resolve issues promptly.
  • Coordinate with service staff, kitchen, and management to maintain smooth operations and high-quality standards.
  • Maintain a clean, organized, and inviting reception/host area to create a positive atmosphere.
Requirements
  • Excellent communication and interpersonal skills to interact effectively with guests and colleagues.
  • A friendly, professional, and approachable personality to create a welcoming environment.
  • Strong organizational and multitasking abilities to manage multiple tasks and priorities.
  • Prior experience in hospitality, F&B, or guest relations is highly desirable but not essential.
  • Ability to remain calm and positive in a fast-paced environment to deliver exceptional results.

Our dynamic work environment offers opportunities for growth and development, making it an ideal choice for those seeking a challenging and rewarding career in the F&B industry.

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