Customer Service Associate

2 days ago


India beBeeService Full time ₹ 40,00,000 - ₹ 65,00,000

Delivering Exceptional Guest Experiences

We are seeking a skilled Customer Service Associate to join our front desk team. As a key member of our hospitality team, you will be responsible for ensuring that every guest feels welcome and valued throughout their stay.

Key Responsibilities:

  • Provide warm and courteous greetings to guests, responding promptly to their needs and inquiries.
  • Manage guest room assignments, check-ins, and check-outs efficiently and effectively.
  • Process payments and handle cash handling duties with accuracy and integrity.
  • Cultivate relationships with repeat guests and VIPs, recognizing their loyalty and providing personalized service.
  • Liaise with internal departments to resolve guest requests and concerns in a timely and professional manner.
  • Promote hotel amenities and services, highlighting the unique experiences we offer.
  • Maintain a clean and organized workspace, adhering to high standards of professionalism and attention to detail.

Requirements:

  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • A minimum of 6 months to 1 year of experience in a hotel or hospitality setting.
  • A degree or diploma in Hospitality, Tourism, or a related field is an asset.


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