
Customer Service Associate
2 days ago
Delivering Exceptional Guest Experiences
We are seeking a skilled Customer Service Associate to join our front desk team. As a key member of our hospitality team, you will be responsible for ensuring that every guest feels welcome and valued throughout their stay.
Key Responsibilities:
- Provide warm and courteous greetings to guests, responding promptly to their needs and inquiries.
- Manage guest room assignments, check-ins, and check-outs efficiently and effectively.
- Process payments and handle cash handling duties with accuracy and integrity.
- Cultivate relationships with repeat guests and VIPs, recognizing their loyalty and providing personalized service.
- Liaise with internal departments to resolve guest requests and concerns in a timely and professional manner.
- Promote hotel amenities and services, highlighting the unique experiences we offer.
- Maintain a clean and organized workspace, adhering to high standards of professionalism and attention to detail.
Requirements:
- Excellent communication and interpersonal skills, with a customer-centric approach.
- A minimum of 6 months to 1 year of experience in a hotel or hospitality setting.
- A degree or diploma in Hospitality, Tourism, or a related field is an asset.
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