Customer Service Representative

15 hours ago


India beBeeCustomerSupport Full time ₹ 24,00,000 - ₹ 52,00,000
Virtual Customer Support Associate Job Description

Our goal is to deliver exceptional customer experiences by hiring the right people for our team. As a Virtual Customer Service Associate, you will be the first point of contact for our customers, answering their requests through phone, chat and/or email.

Key Responsibilities
  • You will provide timely and effective support to our customers, ensuring that their issues are resolved promptly and efficiently.
  • As a member of our team, you will have a clear purpose: to prevent issues, solve queries, and delight our customers.
  • You will work closely with other teams to resolve complex customer issues and improve our services.
Requirements
  • Minimum age: 18 years old
  • Have the right to work in India
  • Strong communication skills in English (both written and oral fluency)
  • Experience working with a computer
  • Availability to work varying shifts from Monday to Sunday within the operating hours of 6 am and 11 pm
  • Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)
  • A quiet, distraction-free workspace with a minimum broadband connection of 100MB download speed and 10MB upload speed using a hard-wire ethernet internet connection
What We Offer

We offer a dynamic and supportive work environment that encourages teamwork, innovation, and continuous learning. Our ideal candidate should be friendly and customer-focused, able to learn quickly and adapt to changing situations. They should also be comfortable multi-tasking in a high-energy environment and possess basic computer skills.



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