Customer Service Associate

18 hours ago

India beBeeCustomer Full time ₹ 45,00,000 - ₹ 80,00,000

Job Summary

We are seeking a highly motivated and customer-focused professional to assume the role of Customer Service Associate in CRM Email Channel.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email.
  • Resolve customer complaints and concerns in a fair and courteous manner.
  • Collaborate with internal stakeholders to resolve complex customer issues.
  • Utilize CRM software to track customer interactions and update records accurately.
  • Maintain or exceed productivity and quality standards.

Requirements:

  • Excellent written and verbal communication skills.
  • Strong problem-solving and analytical skills.
  • Able to work effectively in a fast-paced environment and prioritize tasks efficiently.
  • Familiarity with CRM software and Microsoft Office applications.
  • Bachelor's degree in Marketing, Business Administration, or related field.

Benefits:

  • Opportunity to develop strong customer service skills.
  • Collaborative team environment.
  • Professional growth and development opportunities.

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