Customer Support Team Member

7 days ago


Hyderabad, Telangana, India myPaisaa Full time

About myPaisaa

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We are a rapidly expanding financial services company that combines innovation with exceptional customer satisfaction. Our mission is to provide unparalleled service, driving growth and success for our customers and team members alike.

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Job Summary:

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As a Customer Support Executive at myPaisaa, you will be the voice of our brand, delivering personalized support and ensuring every interaction leaves a lasting positive impact. You will connect with customers, assess their needs, and provide tailored solutions, all while promoting our products and services to maximize revenue opportunities.

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Key Responsibilities:

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  • Customer Interaction: Handle inquiries, resolve issues, and address feedback with professionalism and empathy.">
  • Needs Assessment: Proactively understand customer needs and provide customized solutions.">
  • Sales Promotion: Upsell and cross-sell our products and services to capitalize on revenue opportunities.">
  • Team Collaboration: Work closely with internal teams to ensure seamless resolution of customer issues.">
  • Record Keeping: Maintain accurate customer interaction logs in our CRM system.">
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Requirements:

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  • Exceptional Communication: Strong interpersonal skills to build meaningful connections.">
  • Proactive Problem-Solving: Confidence in tackling challenges and delivering effective solutions.">
  • Sales Aptitude: Bonus points for upselling or cross-selling experience (not mandatory).">
  • Collaborative Mindset: A team player attitude to contribute to overall team success.">
  • Adaptability: Willingness to work shifts, including weekends and holidays if needed.">
  • Language Proficiency: English, Telugu, and Hindi (not mandatory but preferred).">
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Benefits:

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  • Competitive Salary: Earn what you deserve and more with performance bonuses.">
  • Growth Opportunities: Fast-track your career in a company that promotes from within.">
  • Comprehensive Benefits: Health insurance and additional perks as per company policy.">
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Join our dynamic team and become an integral part of revolutionizing customer support in the financial services sector. With a competitive salary and comprehensive benefits package, you'll have the opportunity to grow your career in a fast-paced environment.



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