Product Visionary for Member Support Excellence
22 hours ago
Unlock Your Potential as a Product Visionary
Tide, the leading business financial platform in the UK and India, is seeking an experienced Head of Product for Member Support to drive strategic product vision and roadmap development.
As a key member of our product leadership team, you will own the strategy and product vision for Tide's Member Support product, translating product vision into strategic product roadmaps. You will build a deep understanding of our members and agents, including their global needs and jobs-to-be-done, while assessing opportunities and testing assumptions with quantitative and qualitative data.
About the Role
- Owning and independently defining the strategy and product vision for Tide's Member Support product.
- Building a deep understanding of our members and agents, including their global needs and jobs-to-be-done.
- Identifying and prioritizing innovative products that improve member experience and enhance agent working experience.
- Owning and driving improved efficiency and effectiveness of agent and member experience products.
- Partnering with engineering, product design, analytics, content, and finance leadership to develop the operating structure and processes to deliver on business objectives.
- Managing internal stakeholders and their requirements along with your vision for the product.
- Leading, mentoring, and developing a growing team of experienced product managers.
What We're Looking For
- A minimum of 10 years of experience in product management, ideally in the Customer Support vertical.
- Experience driving customer satisfaction and team productivity through product-led growth.
- A proven track record of shipping and growing support products at scale.
- An obsession with solving customer and agent problems, with knowledge of product design thinking.
- Demonstrated analytical rigour, an innovative mindset, and an obsession with product excellence.
The Benefits
We offer a competitive salary of $120,000, comprehensive health insurance, term and life insurance, OPD benefits, mental wellbeing support, a learning and development budget, WFH setup allowance, 15 days of privilege leaves, 12 days of casual leaves, 12 days of sick leaves, and 3 paid days off for volunteering or L&D activities. Additionally, you'll enjoy stock options and flexible working arrangements, including remote work from home or anywhere in your home country, with up to 90 days per year.
Tidean Ways of Working
We champion a flexible workplace model that supports both in-person and remote work, fostering team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, encouraging regular in-person gatherings to foster a strong sense of community.
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