Expert Customer Account Manager

3 days ago

Hyderabad Secunderabad Telangana, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Success Expert

We are seeking a customer success expert to join our team in India. The ideal candidate will be responsible for ensuring our customers achieve their business goals through our products and services, enhancing customer satisfaction and loyalty.

Key Responsibilities
  • Manage customer relationships to ensure satisfaction and retention.
  • Act as the primary point of contact for customers, addressing their inquiries and concerns promptly.
  • Develop strong relationships with customers to understand their needs and objectives.
  • Monitor customer engagement metrics to identify opportunities for upselling and cross-selling.
  • Collaborate with internal teams to resolve customer issues and improve overall service delivery.
  • Conduct regular check-ins and business reviews with clients to ensure they are achieving their desired outcomes.
Required Skills and Qualifications
  • Bachelor's degree in Business Administration or a related field.
  • 1-3 years of experience in customer success, account management, or a similar role.
  • Strong communication and interpersonal skills to effectively engage with customers.
  • Proficient in CRM software and Microsoft Office Suite (Excel, PowerPoint, Word).
  • Ability to analyze customer data and metrics to drive decisions and strategies.
  • Problem-solving skills and the ability to work independently as well as part of a team.

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