Senior Technical Account Manager

2 days ago


Hyderabad Secunderabad Telangana, India beBeeTechnicalAccountManager Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: Senior Technical Account Manager

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Job Description:

The primary goal of this role is to provide exceptional technical support to customers, serving as the key point of contact for all technical topics. As a Senior Technical Account Manager, you will be responsible for coordinating all aspects of technical support, including project lifecycle management, customer communication, and issue escalation.

You will work closely with various teams across the globe to ensure seamless collaboration and effective problem-solving. Your primary measure of success will be the quality and responsiveness of the technical support delivered.

Key Responsibilities:

  • Identify and analyze complex customer problems and develop effective solutions
  • Perform root cause analyses to identify underlying issues and implement corrective actions
  • Work with development teams to customize Qualcomm software to meet customer requirements
  • Lead and coordinate engineering resources to resolve complex technical issues
  • Host conference calls to facilitate expert interaction between customers and Qualcomm organizations
  • Assess and address complex technical issues arising from customer product developments
  • Provide technical support to business development teams
  • Act as a technical resource in select areas of expertise
  • Create bridges between customers and Qualcomm to facilitate timely and quality problem resolution
  • Build strong relationships with customers (OEM/ODM) and drive technical execution of projects
  • Negotiate, establish, and manage effective technical support activities & plans towards customer satisfaction
  • Track customer program schedules and priorities, risk management

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Bachelor's degree in Engineering, Information Systems, Computer Science, or related field
  • 5+ years Software Applications Engineering or related work experience

Preferred Qualifications:

Candidates with the following qualifications will have a competitive advantage:

  • 7+ years Software Applications Engineering, Software Development experience, or related work experience
  • 7+ years experience with debugging techniques in Mobile/IOT/XR/Compute industry
  • Solid understanding of BSP, device drivers, system software, RTOS, Peripherals, memory, performance, power, thermal etc
  • Proven analytical and critical thinking skills, Problem solving, teamwork, and interpersonal communication skills
  • Leadership, Communication, and Presentation skills
  • Collaborator with a successful track-record of working inside diverse global organizations
  • Agility to ramp up and take new roles and responsibilities, ability to simultaneously support multiple projects and to work across functional areas

Benefits:

This role offers a challenging and rewarding career path with opportunities for growth and professional development.

Others:

As a Senior Technical Account Manager, you will be part of a dynamic team that values innovation, collaboration, and customer-centric approach.



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