
Professional Account Manager
2 days ago
We are seeking an experienced and results-driven professional to join our team as a Relationship Manager. The ideal candidate will have excellent communication skills, be able to build strong relationships with clients, and drive business growth through strategic planning and execution.
- Lead and maintain ongoing client relationships for recurring services, organizing and managing regular communication of client performance.
- Develop and implement success plans to achieve desired business outcomes, ensuring internal commitments are delivered with excellence and customer outcomes are achieved.
Key Responsibilities include:
- Serve as the primary point of accountability for assigned clients, providing expert guidance and support to ensure seamless service delivery.
- Collaborate with cross-functional teams to develop and implement client-centric solutions that drive business growth and customer satisfaction.
- Identify opportunities to expand existing services and leverage other offerings, contributing to sales efforts and minimizing churn.
- Monitor and report on key performance indicators (KPIs), including renewal rates, customer health scores, and product adoption rates.
Requirements:
- 5+ years of experience in customer-facing roles, with a proven track record of building and maintaining strong relationships.
- Excellent communication and interpersonal skills, with the ability to negotiate and influence stakeholders at all levels.
- Strategic thinking and problem-solving skills, with the ability to analyze complex data and develop actionable insights.
- Strong analytical and technical skills, with proficiency in CRM systems and data analysis tools.
Benefits:
- Competitive salary and bonus structure.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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