Customer Service Strategist

6 days ago


Pune, Maharashtra, India Tata Motors Full time
About the Role

We are seeking an experienced Customer Service Strategist to join our team at Tata Motors. As a key member of our Fleet Edge department, you will be responsible for executing our service strategy and ensuring world-class service support to our customers.

Key Responsibilities:
  • Develop and execute AMC, FMS, and KAM strategy and budget in line with the overall service strategy
  • Develop initiatives to improve customer service and enhance customer satisfaction for Tata Motors
  • Create promotion schemes/campaigns to drive service revenue through AMC and FMS in the domestic markets
  • Drive delivery, quality, and operations initiatives and provide necessary support to Lead Service Marketing
  • Coordinate with Network Management teams in domestic business to strategize network expansion for better customer reach and service capacity optimization
Requirements:
  • 8-12 years of relevant experience in customer service
  • Experience in the automobile industry is preferred
  • Customer Orientation Skills, Strategic Thinking, Excellent Communication and Influencing Skills, Analytical Skills, Networking Skills
What We Offer:

Estimated salary: ₹20,00,000 - ₹25,00,000 per annum. Competitive compensation package including bonus, stock options, and comprehensive benefits.



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