Content Experience Strategist

2 weeks ago

Pune, Maharashtra, India Autodesk Full time

Content Experience Strategist Role Overview

The Content Experience Strategist at Autodesk plays a crucial part in crafting compelling content experiences that guide customers through workflows and enhance the learnability of feature-rich software applications.

This role is part of the Product Development and Manufacturing Solutions (PDMS) organization, which delivers products like Fusion and Inventor that help customers in design and manufacturing industries succeed.

As a Content Experience Strategist, you will work with a team of experienced content and UX designers, alongside stakeholders from Product Management, Software Engineering, Software Architecture, and Quality Assurance, to create content experiences that help customers solve their most important design and make problems.

Key Responsibilities

  • Craft user-interface text and in-product messaging that meets company standards and guides customers to be successful using Autodesk products.
  • Create long-form instructional content to supplement in-product content.
  • Develop effective working relationships across teams to understand customer needs, context, and business objectives, and use that understanding to influence feature design for learnability.
  • Provide expertise in human-centered design, content design, and information architecture to large and/or complex projects.
  • Participate in design and content reviews, and model best practices for giving and receiving feedback, to seek and apply feedback that results in clear, accurate content that meets customer needs.
  • Apply existing content experience patterns, as well as extend and create new patterns when needed.
  • Mentor other content designers in techniques and tools for creating elegant content experiences that meet customer needs and align with business goals.
  • Conduct customer research to validate work and leverage data to guide decision-making.
  • Capture project requirements and other information necessary to estimate content development efforts.

Requirements

  • Bachelor's degree, or equivalent work experience, in a related field, such as English, web design, communications, engineering, or product design.
  • 8+ years' experience of developing high-quality, in-product content experiences for software applications.
  • Expert in distilling complex and technical subject matter into clear and concise written, visual, or video content.
  • High level of proficiency using Figma to design content experiences.
  • Skilled in communication and storytelling across a network of peers and stakeholders.
  • Knowledge of using analytics and data to inform decision-making.

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