Senior Workforce Operations Manager

4 weeks ago


Gurgaon, Haryana, India UnitedHealth Group Full time

At UnitedHealth Group, we strive to make the health system work better for everyone. As a Senior Workforce Operations Manager, you will play a critical role in delivering care and improving health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. This position requires a strong understanding of workforce metrics analysis, publishing workforce reports, and supporting contractor and FTE hiring needs. You will also be responsible for maintaining org hygiene as defined and managing and tracking the end-to-end lifecycle of workforce within ORX. Additionally, you will support demand/capacity planning and new demand intake. If you have a strong background in workforce business operations and excellent communication skills, we encourage you to apply for this role.

Key Responsibilities:

  • Manage daily/weekly/monthly activities for business operations
  • Workforce metrics analysis and publishing workforce reports
  • Support for contractor and FTE hiring needs
  • Maintain org hygiene as defined
  • Manage and track end-to-end lifecycle of workforce within ORX
  • Support demand/capacity planning and new demand intake

Requirements:

  • Undergraduate degree or equivalent experience
  • 5+ years of experience in managing workforce business operations
  • Experience in creating and reporting executive reports for workforce management work track
  • Proficient in MSFT Word/XLS/power point
  • Proven good oral and written communication skills
  • Proven good with project coordination people relationships and follow through of assigned tasks
  • Proven to work independently with minimal supervision to deliver assigned work tasks

We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.


  • Workforce Manager

    3 weeks ago


    Gurgaon, Haryana, India TaskUs Full time

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect, and grow their brands.The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a...


  • Gurgaon, Haryana, India Expedia Group Full time

    Senior Workforce Planning AnalystExpedia Group seeks an experienced analyst to join its Traveler and Partner Service Platform team. This key position will be responsible for providing Workforce Management (WFM) forecasts and staffing requirements globally for various segments of its large operations.We are searching for someone who has experience in call...


  • Gurgaon, Haryana, India Expedia Group Full time

    Transform Travel Service Operations with Data-Driven InsightsExpedia Group, a leading consumer e-commerce business, seeks an experienced analyst to join our Traveler and Partner Service Platform team. As a key player in workforce management, you will provide forecasts and staffing requirements for various segments of our large operations. Your expertise will...


  • Gurgaon, Haryana, India Demographic HR Services Full time

    Workforce Management Manager Job DescriptionHiring for a Workforce Management Manager to lead our team in optimizing workforce planning and scheduling.Key Responsibilities:Develop and implement workforce planning strategies to improve efficiency and productivity.Manage and analyze data to inform scheduling decisions.Collaborate with cross-functional teams to...

  • Workforce Manager

    4 weeks ago


    Gurgaon, Haryana, India TaskUs Full time

    About TaskUsTaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of approximately 45,000 employees across 23 locations in...


  • Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job Title: Senior Voice Operations ManagerWe are seeking a highly skilled Senior Voice Operations Manager to join our team at Wipro Digital Operations and Platforms.The ideal candidate will have a strong background in voice operations, team management, and people management, with a proven track record of delivering results in a fast-paced environment.Key...


  • Gurgaon, Haryana, India Expedia Group Full time

    Global Workforce Optimization SpecialistExpedia Group is one of the world's leading consumer e-commerce businesses and the largest online travel service provider. We are seeking an experienced Global Workforce Optimization Specialist to join our Traveler and Partner Service Platform team.This key position will be responsible for providing Workforce...


  • Gurgaon, Haryana, India Wipro Digital Operations and Platforms Full time

    Job DescriptionWe are seeking a highly skilled Senior Operations Manager to lead our Voice Operations team in Gurgaon. The ideal candidate will have a strong background in team management, coaching, and development, with a proven track record of driving process excellence and improving service delivery.Key Responsibilities:Develop and implement process...


  • Gurgaon, Haryana, India Expedia Group Full time

    Global Workforce Management SpecialistExpedia Group is a leading consumer e-commerce business and the largest online travel service in the world. We are seeking an experienced workforce planning analyst to join our Traveler and Partner Service Platform team.This key position will be responsible for providing Workforce Management (WFM) forecasts and staffing...


  • Gurgaon, Haryana, India exl Full time

    Job DescriptionAs a Workforce Management Specialist at EXL, you will be responsible for utilizing IEX Workforce Management system for scheduling frontline staff, ensuring adherence to service level agreements. You will also develop comprehensive capacity plans based on historical data and collaborate with stakeholders to meet evolving demands.Key...


  • Gurgaon, Haryana, India Expedia Group Full time

    Workforce Planning AnalystAs a Workforce Planning Analyst at Expedia Group, you will be responsible for analyzing performance data to identify opportunities for improvement. Your role will involve collaborating with internal partners to develop and implement plans to mitigate risks and improve operational efficiencies. This is a high-impact role with...

  • Workforce Manager

    3 weeks ago


    Gurgaon, Haryana, India Aptino, Inc. Full time

    Role OverviewAptino, Inc. is seeking an experienced Workforce Manager to lead our scheduling efforts. As a key member of our operations team, you will be responsible for developing and maintaining accurate schedules for employees based on forecasted workload, business needs, and employee availability.Key ResponsibilitiesDevelop and maintain schedules that...


  • Gurgaon, Haryana, India Expedia Group Full time

    Unlock the Future of Customer Service with Expedia GroupWe are seeking a seasoned Workforce Planning Analyst to join our Traveler and Partner Service Platform team at Expedia Group, a leading consumer e-commerce business and the largest online travel service in the world. As a key member of our team, you will play a crucial role in providing Workforce...


  • Gurgaon, Haryana, India Live Connections Full time

    Welcome to Live Connections, a 26+ year-old search and recruitment organization specializing in finding professionals across various sectors worldwide. Our cumulative recruitment experience spans two decades.About the ClientWe are hiring for a leading health services and innovation company focused on enhancing healthcare delivery and improving patient...


  • Gurgaon, Haryana, India exl Full time

    Job OverviewThis is a senior-level role within the operations team, responsible for ensuring the smooth execution of workforce management processes. The ideal candidate will have extensive experience in scheduling and capacity planning, with a proven track record of driving efficiency gains.About EXLEXL is a leading business process solutions company,...


  • Gurgaon, Haryana, India Expedia Group Full time

    Workforce Planning AnalystThis role is part of Expedia Group's Workforce Planning team and focuses on handling performance of products/queues/channels and finding improvement opportunities using statistical data mining and visualization techniques. You will collaborate with internal partners, work with teams to analyze forecast variances, and find...


  • Gurgaon, Haryana, India UnitedHealth Group Full time

    At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Workforce Planning Analyst, you'll play a critical role in achieving this mission by assisting in the development of a forecasting and workforce model that accurately predicts demand and translates it into necessary...


  • Gurgaon, Haryana, India Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Full time

    Workforce Management Functional EngineerJoin our team at Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd as we seek a highly skilled Workforce Management Functional Engineer to support our Workforce Management team. This role involves delivering solutions around our core system of record, collaborating with our Product Owner and other...


  • Gurgaon, Haryana, India Live Connections Full time

    Greetings from Live Connections!We are a 26+ year-old search and recruitment organization specializing in finding and placing professionals globally. With a cumulative recruitment experience built over two decades, we bring expertise to the table.About Client:A leading health services and innovation company focuses on enhancing healthcare delivery and...


  • Gurgaon, Haryana, India UnitedHealth Group Full time

    Workforce Planning Analyst Role SummaryAt UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Workforce Planning Analyst, you'll play a critical role in advancing health equity on a global scale. Your expertise will help us connect people with the care, pharmacy benefits,...